Privacy Policy

Last updated: 15th July 2026

Robin Souter ("we", "us", or "our") operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Robin Souter - Artist is powered by Squarespace, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

We collect personal information that identifies, relates to, or can reasonably be linked to you. We collect this information directly from you, automatically through your interactions with our website, and from third parties as detailed below.

Information We Collect Directly From You

Depending on how you interact with the Services, we may collect:

• Contact details: Your name, email address, billing address, shipping address, and phone number.

• Financial and Transaction Information: Payment card details (processed securely by our payment processors), transaction details, items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, and your purchase history (such as product details, sizing, or weight).

• Account Information: Your username, password, security questions, preferences, and settings.

• Communications: Any information you include when communicating with us, such as customer support inquiries or webform submissions.

Information Collected Automatically

To power our site analytics and improve your browsing experience, we automatically collect certain information when you visit our site:

• Device and Usage Information: Your IP address, browser type, network connection, device information, and web pages visited prior to coming to our website.

• Engagement Analytics: Detail about your use of this website, including clicks, internal links, pages visited, scrolling, searches, and timestamps.

• Checkout Autocomplete: As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API to improve your checkout experience.

2. Webforms & Communications

Form Submissions

When you submit information via a webform on this website, we collect the data requested in the form to track and respond to your inquiry. We share this information with Squarespace (our website hosting provider) and may use third-party tools like Zapier or secure cloud storage to help manage and port this data.

Email Communications

• Abandoned Cart Emails: If you enter your email address at checkout (or are logged into your account), add an in-stock product to your cart, and leave the website without purchasing, you will receive an automated email within 24 hours. You can unsubscribe from these at the bottom of the email.

• Marketing Emails: We may send you marketing emails. You can opt out at any time by clicking the unsubscribe link at the bottom of these emails.

• Order and Account Emails: We will send you non-promotional transactional emails regarding your order or account activity (e.g., order confirmations, shipping updates, or password resets). You cannot unsubscribe from these essential administrative messages.

3. How We Use Your Personal Information

We use your personal information to operate our business and provide you with the Services, specifically to:

• Provide and Improve the Services: Fulfill orders, process payments, arrange shipping or local pickup, manage returns/exchanges, maintain your customer account, and customize your shopping experience.

• Marketing and Advertising: Send marketing and promotional communications, and show you targeted online advertisements based on your activity and purchase history.

• Security and Fraud Prevention: Authenticate accounts, secure payments, and detect, investigate, or prevent fraudulent, illegal, or malicious activity.

• Customer Support: Respond to your inquiries and maintain our relationship with you.

• Legal Compliance: Comply with applicable laws, respond to lawful requests, and enforce our terms and policies.

4. How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

• Squarespace & Service Providers: We share your contact, transaction, and device information with Squarespace (our online store and analytics hosting provider) so they can provide website, marketing, and operational services to us.

• Fulfillment & Shipping: While we primarily offer local pickup from our studio, we may occasionally use external shipping providers to deliver your physical products.

  • If your order is being shipped, we share your shipping/billing address, name, phone number, email, and purchase details (such as package weight) with Squarespace and the designated shipping carrier to fulfill the order.

  • Because we use various external courier and postal services depending on the order, we will advise you of the specific shipping provider being used at the time of your order. It is the buyer's responsibility to review the privacy policy of the designated shipping provider.

• Squarespace Payments: When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third-party service providers which will also receive your personal information and process it in accordance with their privacy policies:

  • Stripe (Payment processing services): You can read Stripe’s privacy policy at https://stripe.com/privacy.

  • Sift (Fraud monitoring and detection services): You can read Sift’s privacy policy at https://sift.com/service-privacy.

• Business & Marketing Partners: We partner with third-party platforms to support personalised advertising based on your online activity. Our partners use this information in accordance with their own privacy notices.

• Corporate & Legal Obligations: We may disclose information in connection with a business transaction (like a merger), to comply with standard legal processes (such as subpoenas or warrants), or to protect our legal rights, our users, and the public.

5. Relationship with Squarespace

The Services are hosted by Squarespace, which collects and processes personal information about your access to and use of the website in order to provide, protect, and improve their platform. Squarespace may transfer and store your information in secure servers located outside of the UK or EEA. To learn more about how Squarespace manages data, please consult the Squarespace Privacy Policy.

6. Third-Party Links

Our website may contain links to third-party websites or social media widgets. If you click on these links, you will leave our site. We do not control, guarantee, or assume responsibility for the privacy practices, security, or content of these external platforms.

7. Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us using the details below so we can delete it.

8. Security and Retention of Your Information

While we employ industry-standard measures to safeguard your personal data, no security is entirely impenetrable. We cannot guarantee "perfect security," and any information you transmit to us is done at your own risk.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, manage your account, comply with legal obligations, resolve disputes, or enforce our contracts.

9. Your Rights and Choices

Depending on where you live (such as the UK or EEA), you may have the following rights regarding your personal information:

• Right to Access / Know: Request a copy of the personal data we hold about you.

• Right to Delete: Request that we delete your personal information, subject to certain legal exceptions.

• Right to Correct: Request corrections to inaccurate or incomplete personal information.

• Right of Portability: Request that we transfer your data to you or a third party in a structured, machine-readable format.

• Right to Object / Restrict Processing: Object to or ask us to restrict the processing of your data.

• Withdrawal of Consent: Withdraw your consent at any time where we rely on consent to process your data.

• Right to Opt-Out of Targeted Advertising: You can opt out of targeted advertising. If you visit our website with the Global Privacy Control (GPC) opt-out signal enabled, we will automatically treat this as an opt-out request for that browser and device. To learn more, visit https://globalprivacycontrol.org/.

We will not discriminate against you for exercising these rights. We may need to verify your identity or request proof of authorization if you use an authorized agent before processing your request.

10. Complaints

If you have a complaint about how we handle your data, please contact us directly using the details below. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

• In the UK, this is the Information Commissioner's Office (ICO).

• In the EEA, you can find a list of supervisory authorities here.

11. International Transfers

If we transfer your personal information outside of the United Kingdom or the European Economic Area (EEA), we will ensure standard safeguard mechanisms are in place, such as the UK Addendum or European Commission's Standard Contractual Clauses (SCCs), unless the destination country has been formally designated as providing an adequate level of data protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or for legal and regulatory reasons. Any updates will be published on this page with an updated "Last updated" date.

13. Contact Us

If you have questions about this policy or wish to exercise your data rights, Robin Souter is the designated Data Controller of your personal information. You can reach us at:

• Email: robin.souter@gmail.com

• Address: Robin Souter Studio, Studio 28, Westbury Arts Centre, Foxcovert Road, Shenley Wood, Milton Keynes, MK5 6AA, United Kingdom